Terms and Conditions of Refunds
McKenzie College Language Learning Centre
- Notification of cancellation or withdrawal from individual units or a program must be made in writing to McKenzie College prior to the start of the program.
- Registration fee ($50.00) is non-refundable.
- Cancellation in writing at least 4 weeks before the student’s original program start date warrants a full refund of fees paid except as in “2” above.
- Cancellation in writing less than 4 weeks before the student’s original program start date but prior to the start date warrants a refund except as in “2” above and less $350 cancellation fee.
- Cancellation after the student’s original program start date will not warrant a refund.
- If you notify us of your intention to withdraw before your original start date and are eligible for a refund as per “3” and “4” above, then the refund will be paid to you within four weeks of McKenzie College receiving your notification of withdrawal.
- In the case of visa refusal, a refund will be given up to the original program start date as long as written proof is presented, minus the application fee.
- No refunds will be given to students who are expelled for unacceptable behaviour or non-compliance with visa conditions.
- There are no refunds for public holidays or days you miss due to sickness or other reasons.
- There are no refunds if the school is forced to close due to weather conditions.
- Fees are non-transferable between students.
- It is a course requirement that all fees as invoiced must be paid in full, failure to do so will result in a cancellation of enrolment and withholding of results.
- In the case of a student needing to return home urgently, the remainder of their course may be deferred and the fees may be held for up to one year “in trust”.
- Your program is indicated by the start and end dates on your McKenzie College acceptance letter.
- All fees and charges are payable upon invoice. Students may be precluded from sitting exams, receiving results or attending classes if tuition fees are not paid by the date specified on the invoice.
- Any refund will be paid to the person who originally paid the course fees and, where possible, in the same currency in which the fees were paid.
- Tuition fees remaining, less $350 transfer fee, will be transferred to another institution if a student reaches the required IELTS score for higher studies entry before the end of their McKenzie enrolment. The transferable amount will be adjusted so that the weekly fee rate paid is in accordance with the actual number of weeks studied. The new course must not be an English Language program.
- All tuition fees from a McKenzie College course may be transferred to other McKenzie College programs (i.e., changing out of EAP in order to attend an IELTS or TOEFL preparation course). No transfer fee will be incurred for the first semester. The transferable amount will be adjusted so that the weekly fee rate paid is in accordance with the actual number of weeks studied.
- Registration fees are non-refundable.
- If you notify us of your intention to withdraw from individual units or a program before your arrival in Canada then you are eligible to receive a refund minus a $350 administration charge.
- Refund requests should be made in writing – as per the McKenzie College refund policy.
- If McKenzie College is unable to deliver a scheduled course that a student had enrolled in, a full refund will be provided.
- Fees may be subject to change without notice
Homestay
- One week’s written notice to McKenzie College is required if you wish to leave your Homestay. The first change of Homestay will be free of charge; all subsequent changes will be charged a placement fee of $100.
- One week minimum booking, there is no refund if you leave your homestay before this.
- No additional placement fee will be charged if the College agrees that your Homestay is unable to offer you a suitable environment. We will investigate all complaints.
Confidentiality and Privacy Policy
The College is not permitted or authorized to give out your private addresses or the address of other students unless requested within the law. Your personal information may be made available to the Canadian Government and designated authorities. This information includes personal and contact details, course enrolment details and changes, and the circumstance of any suspected breach by the student of a student visa condition. The College is not permitted to give out personal information or the contact addresses of staff members.